Privacy Quick Facts
The short version: we use your information to provide quotes, manage your order, protect the portal, and support your import process.
Effective Date
August 16, 2025
Last Updated
August 16, 2025
Applies To
Website, quote generator, and client portal.
Privacy Commitment
We do not sell personal information.
What Data We Collect
We collect only the information needed to help with quotes, reservations, tracking, customs documentation, support, and security.
Contact Details
Name, email, and phone when you contact us, request a quote, or open a portal account.
Quote Data
Vehicle URL, Ref No, preferences, and quote-related information entered in the Quote Generator.
Portal Data
CAP, vessel, DHL tracking status, invoices, Persoonsnummer, and ID verification metadata.
Technical Data
IP address, device information, browser data, and standard server logs for security and abuse prevention.
Cookies
Essential cookies for language, sessions, portal functionality, and basic analytics.
How We Use Data
Your information helps us provide a smoother, safer, and more transparent vehicle import experience.
Quotes & Follow-Up
To provide AWG quotes, save quote details, respond to questions, and help you continue the import process.
Client Portal
To show order status, CAP tracking, vessel movement, DHL documents, invoices, and required import information.
Security & Compliance
To verify identity, protect our systems, prevent abuse, keep audit trails, and comply with legal obligations.
Security Matters
We apply technical and organizational measures to protect your information. No method is 100% secure, but we work continuously to improve safeguards.
HTTPS
Encrypted website and portal connections where supported.
Access Controls
Limited access based on role and operational need.
Logging
Server and system logs help us detect abuse and protect services.
ID Protection
Identity verification data is handled only for import and documentation purposes.
Your Rights
Depending on your location, you may have rights over your personal data. Contact us from the email address linked to your request.
Access
Request information about data we may hold.
Correct
Ask us to update incorrect or outdated information.
Delete
Request deletion where legally and operationally possible.
Restrict
Ask us to restrict or object to certain processing.
Portability
Request a copy of certain data where applicable.
Legal Bases
Contract & Service
We may process information to provide quotes, portal access, tracking, invoicing, and import support.
Legitimate Interest
We may process information for security, fraud prevention, service improvement, and operational continuity.
Consent
Where required, we rely on your consent for certain communications, cookies, or optional data uses.
Legal Compliance
We may process or retain information to comply with legal, accounting, customs, or audit obligations.
Sharing & Retention
Service Providers
We may use providers for hosting, email, logging, security, invoicing, and website functionality.
Tracking Integrations
We may use identifiers linked to your order to fetch CAP, vessel, and DHL information.
International Transfers
We operate in Aruba and may use providers in other countries with appropriate safeguards.
Data Retention
We retain information only as long as needed for service, legal, accounting, archival, or audit purposes.
Policy Details
Cookies & Analytics
We use essential cookies for language, session, and portal functionality. We may use basic analytics to understand site usage and improve performance. You can control non-essential cookies in your browser settings.
Do Not Sell / Share
We do not sell personal information. To opt out of any data sharing treated as a “sale” or “sharing” under certain laws, contact info@beforwardaruba.com.
How To Exercise Your Rights
Email info@beforwardaruba.com from the address associated with your request. We may ask for additional information to verify your identity before acting.
Changes To This Policy
We may update this policy to reflect changes to our practices or legal requirements. The “Last updated” date will be revised accordingly. Significant changes will be highlighted on this page.
Questions About Your Data?
Contact Be Forward Aruba directly for privacy, portal, quote, or document questions.