Answers For Your
Import Journey

I found a vehicle I want to buy — what should I do?

Go to the vehicle page on BeForward.jp, copy the link, and paste it into our Quote Generator to get the delivered price in AWG. Then contact us to proceed.

What currencies do you accept?

Primarily USD. In some cases JPY can be arranged. Other currencies are not accepted.

What payment methods can I use?

Bank wire transfer is required for an official record. Details are on your invoice.

How long does bank remittance take to arrive?

Usually at least 3 business days for funds to reflect in our bank.

How do I log in to the client portal?

Go to portal.beforwardaruba.com and enter your email and password.

I forgot my password. What should I do?

Click “Forgot Password” on the login screen to reset it.

What is the Persoonsnummer field for?

It’s required by customs. Enter your 8?digit number in Required Documents.

Where do I upload my I.D?

Go to the Required Documents tab in your dashboard and upload a clear photo of your Aruba I.D.

Where can I find my invoices?

Open the Invoices tab to download, view status, and keep records.

Can I update my email address?

Please contact support to update your email. It isn’t editable online.

Can I download my invoices?

Yes. In the Invoices tab, click the download icon next to each file.

Is there a mobile app?

Not yet, but the portal is fully mobile?friendly.

Can I log in from another country?

Yes. Some regions may be restricted for fraud prevention; contact support if blocked.

How can I contact Be Forward Aruba?

Phone & WhatsApp: +297 569 3319 (WhatsApp available 10:00–20:00 and often after hours). Email: info@beforwardaruba.com. Facebook: facebook.com/beforwardaruba. Website: beforwardaruba.com. Business Hours: 10:00–20:00 AST.

Can I visit your office?

Visits are by appointment only — no walk-ins. Please contact us first to schedule.

Why is my vehicle delayed?

Delays can occur due to vessel scheduling, port congestion, customs checks, or missing paperwork.

Why haven’t I received my CAP link yet?

CAP tracking is usually issued after invoice payment is confirmed.

Why haven’t I received my Vessel link yet?

Vessel tracking is provided when your car is confirmed for shipment.

What if my ID or Persoonsnummer is missing?

We cannot clear your car without both. Upload them in the portal under Required Documents.

What if the tracking link doesn’t load?

Try again after a few minutes. Port systems sometimes delay updates.

What if my car is stuck at the port?

This usually means paperwork is incomplete. Watch your tracker and email — we’ll notify you if action is required.

What happens if I don’t pay the invoice?

Your vehicle will not be cleared or released. Aruba Customs also adds charges, including storage of AWG 180/day while the car remains at the port. These fees are assessed by Customs and are your responsibility.

What documents will I receive for my shipment?

Bill of Lading (B/L), Insurance (if applicable), Export Certificate, and Commercial Invoice. Some shipments include an Inspection Certificate or Export Permit.

What is the consignee?

The owner?to?be of the vehicle. The name must match your passport or Aruba I.D. to avoid delays and extra costs.

What is the Notify Party?

The person or agent notified when the vessel arrives. If you don’t have a clearing agent, write “Same as Consignee.”

What is the DHL Delivery Address?

Your full name, complete address (no abbreviations), and phone number for sending documents via DHL.

Can I check my B/L before it’s sent?

Yes — a PDF copy is uploaded to your dashboard for review.

Can I change vehicle details on the B/L or other documents?

No — altering official documents is illegal.

Can you provide a packing list?

We don’t issue a packing list. Your Commercial Invoice contains the necessary information accepted by customs.

Can I track my shipment documents?

Yes — your dashboard shows the DHL tracking number once documents are dispatched.

B/L (Bill of Lading)

A contract of carriage and receipt of cargo; required to take delivery.

C&F (Cost & Freight)

Price includes all charges up to the port of discharge, excluding insurance.

CIF (Cost, Insurance & Freight)

Price includes insurance and charges up to the port of discharge.

C.A.P

Car Arrival Progress - Your tracking page on BE FORWARD Aruba, provided after payment.

City Delivery

Transfer service from port of discharge to a designated city/border.

Clearing Agent

Authorized party who handles customs clearance for your vehicle.

Commercial Invoice

Document used by customs to assess duties and taxes.

Consignee

The owner?to?be of the vehicle after registration in the destination country.

DHL Delivery Address

Address used to send shipment documents via DHL (not the vehicle address).

ETA / ETD

Estimated time of arrival / departure for a ship or aircraft.

Export Certificate

Proof the vehicle was legally exported (prior registration canceled).

Export Permit

Document from customs confirming the export complies with regulations.

FOB (Free on Board)

Price covers costs up to loading the vehicle on the ship at origin.

Forwarding Agent

Company arranging transport from port of discharge to your location.

Import Permit

Government permit required by some countries to import goods.

Inspection Certificate

Proof the vehicle passed the required pre?export inspection.

Insurance Document

Proof of insurance for CIF shipments.

Vehicle Destination

The country where the vehicle will be registered for use.

Do you ship to Aruba?

Yes — Be Forward Aruba handles import, clearance, and local support.

Do I need a Persoonsnummer?

Yes. It is required by law for vehicle imports to Aruba.

Where do I get a Persoonsnummer?

Visit DIMP Aruba to register for your 8?digit Persoonsnummer.

Can I use a passport as ID?

Yes — a passport is accepted. However, a local Aruba I.D. is preferred by customs and speeds processing.

Is this service legit?

Yes — Be Forward Aruba is the #1 vehicle importer in Aruba with full tracking and official partner support.

How do I get a vehicle quote?

Find the car on BeForward.jp, copy the full vehicle URL, and paste it into our Quote Generator tool.

What does the quote include?

Delivered price in AWG to Aruba, including CIF, import duty, handling fees, and fixed costs.

Is there a limit on quotes?

Yes — up to 5 quotes per day. Need more? Contact us.

Why did I get an error?

Possible reasons: vehicle already sold, LPG/natural gas, full electric, or not eligible for Aruba import.

Can I use the quote for ordering?

Yes — if you’re happy with the quote, contact us to proceed with your order.

Does the tool work for all BeForward cars?

It works for most listings. Some vehicles have restrictions (see error reasons).

Are prices always accurate?

Yes — the tool uses live exchange rates to convert USD to AWG at the time of calculation.

What if I have problems using the tool?

If you get repeated errors or need more than 5 quotes per day, contact us and we’ll help.

I see a blank screen or error message.

Refresh the page or try again later. If it persists, contact support.

Why does my Persoonsnummer keep failing?

Enter exactly 8 digits. No spaces or letters.

My file won’t upload. What should I do?

Use a clear JPG/PNG under 2MB. Re?scan if the image is dark or blurry.

Why don’t I see my uploaded documents?

They’re reviewed before appearing. Check back later or watch for email updates.

I clicked submit but nothing happened — now what?

Reload the page and try again. If the issue continues, contact support.

Why is my file rejected?

Usually wrong format or poor image quality. Upload a clear JPG/PNG scan.

I’m new to importing a vehicle. What should I prepare before ordering?

Have a valid Aruba I.D. or passport, confirm your Persoonsnummer, and estimate total costs using our Quote Generator.

How can I speed up the process after ordering?

Respond quickly to document/payment requests, keep your contact info up?to?date, and track progress in your dashboard.

What does “Mileage” mean?

The distance driven — usually shown in kilometers unless stated otherwise.

What is the “Grade” of a vehicle?

A condition rating used by Japanese auctions to describe overall quality.

What is the “Chassis Number” and why is it important?

It uniquely identifies your vehicle and is required for customs, insurance, and tracking.

What does “CIF Price” mean?

Cost, Insurance, and Freight — the total price to get the vehicle shipped to Aruba.

What is the “Stock Number” or “Ref No”?

BeForward’s internal reference number. Include it when you contact us about a vehicle.

🔰 Home

See updates, announcements, and your personalized reminders.

📁 Required Documents

Upload your valid Aruba I.D. and enter your Persoon Number — both are required before arrival.

🧾 Invoices

Download invoices and check payment status anytime.

📋 Order Tracker

Follow your 15?step import timeline with automatic updates.

🚗 Car Tracker

View CAP customs tracking and vessel tracking in one place.

🚚 Document Tracker

Track shipping documents sent via DHL — including original invoice, marine insurance, export certificate, and B/L.

📖 FAQ

Find answers to common questions about orders, documents, and payments.

What documents do I need?

You’ll need a Persoon Number and a valid Aruba I.D. (passport is accepted, but a local Aruba I.D. speeds up customs).

How do I know my vehicle is ready?

You’ll receive a WhatsApp message a few days before pickup, a phone call on the pickup day, and an email update in your dashboard.

Will I be contacted before pickup?

Yes — we’ll contact you via WhatsApp and call you on the day of pickup.

How long does it take to clear customs?

Typically 2–5 working days after vessel arrival, depending on documentation.

Do you list the manufactured year of your vehicles?

Yes when available, but we cannot guarantee it because it’s provided by a third party.

Does the vehicle come with an English manual?

No — most vehicles originally from Japan include a Japanese manual only.

Are spare keys provided?

If there are spare keys, they’ll be in the glove box. If not, you’ll need to make copies after delivery.

How many vehicles are in your inventory and how often is it updated?

We list 10,000+ vehicles and update inventory daily.

Can I ask you to change the odometer reading?

No — altering mileage is illegal.

Can you help me find a vehicle not listed?

Yes — tell us what you need and we’ll try to locate it.

Can you show me the vehicle’s condition?

Yes — we provide up to 30 detailed photos per vehicle.

Can you ship auto parts inside the car I’m buying?

Only for container shipments. Parts cannot be placed in RORO shipments.

What does “Under Offer” mean?

A purchase request has been submitted. If payment clears, it’s SOLD; otherwise it returns to available.

What issues are covered?

All issues are covered except those listed in the Expendable Exemption List. See the Terms & Conditions for details.

What is the maximum coverage amount?

FOB < US$500: repairs up to US$200. FOB US$501–4,000: up to the original FOB price. FOB ? US$4,001: up to US$4,000. Repair methods/materials are determined by BE FORWARD after evaluation.

What’s the difference between Marine Insurance and the BE FORWARD Warranty?

Marine Insurance covers losses while the vehicle is on board (e.g., natural disasters). The Warranty covers losses/damages during the warranty period until the vehicle leaves the arrival port. For details, visit https://www.beforward.jp/support/warranty-coverage

How can I find more information about my warranty?

Visit https://www.beforward.jp/support/warranty-coverage for full coverage, exclusions, and terms.