Contact Options
Choose the fastest way to reach us. For most import questions, WhatsApp is the quickest option.
WhatsApp Support
Best for quote help, order questions, tracking updates, and quick import support.
Use email for documents, formal requests, invoice questions, and detailed support messages.
Client Portal
Existing clients can check CAP, vessel tracking, DHL documents, invoices, and ID status.
Before You Contact Us
Sending the right information helps us answer faster and more accurately.
Vehicle Link
Send the BeForward.jp link if you want a quote or vehicle review.
BFAW Ref
Send your reference number if you already generated a saved quote.
Order Status
Tell us if your vehicle is reserved, paid, shipped, arrived, or pending pickup.
Documents
For document questions, mention invoice, BL, export certificate, DHL, or ID.
Send A Quick Message
WhatsApp Message Helper
Fill this out and it will open WhatsApp with your message ready to send.
What We Can Help With
AWG Quotes
Help with vehicle links, estimated totals, import duty, and saved quotes.
Shipping
General guidance about shipping timelines and vehicle movement.
CAP Tracking
Support with Car Arrival Progress, vessel updates, and tracking questions.
DHL Documents
Help understanding document movement and pickup notifications.
Useful Links
Quote Generator
Create an instant estimated AWG quote from a BeForward.jp vehicle link.
Open Quote ToolClient Portal
Access invoices, CAP tracking, DHL documents, and required document status.
Open PortalNeed Help With Your Import?
Message us on WhatsApp or generate a quote to start the process.